![]() Many of our overseas visitors for the wedding from Australia and Europe also had similar complaints."Ĭons: "Where do I start? Maybe by saying that I'm really not a complainer. Obviously with a fairly full flight with no 2 seats together their wasn't much that could be done immediately but where is the maintenance and actual physical plane quality? Do your engineers or staff not check things? Overall dispite this being our national carrier I am ashamed to claim that. Plus to top it off the seat arm rest was broken. Finally we are underway and I find that my entertainment touch screen doesn't work so even though it is one i can't select anything to watch. Then once we boarded the guy sitting next to me was happy to swap seats with my wife as he had back problems and had asked for an aisle seat but was denied. All whilst explaining this was our honeymoon and we would really like to sit together as husband and wife. Then at the airport counter we were told to try at the gate and then at the gate when I went to ask I was told to go get both tickets before they told us that there was no 2 seats together anyway rather than looking first. We rang and were told to try at the airport counter. I will NEVER fly AA or La Guardia again."Ĭons: "Firstly I will start with the lack of service we provided when trying to get seats together after checking in online. my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather". They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air-these were all chips and soda.in gluten free so I had to starve. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. We had a domino effect of things happen that caused us to be delayed and then cancelled. Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. ![]()
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